RETURN POLICY
Easy Returns
At Farmoxa, you can return your products within 30 days. We ensure a smooth and customer-friendly return process.
↩️ 30-Day Return Policy
Not satisfied? Return within 30 days for a full refund.
Return Conditions
✓ Unused Products
Products must be unused and in original condition, including all tags and packaging.
✓ Within 30 Days
Returns must be registered within 30 days of receiving your order.
✓ Original Packaging
Products must be returned in their original packaging to prevent damage.
✓ Proof of Purchase
Please include a copy of your invoice or proof of purchase with your return.
How to Return?
Contact Us
Send an email to infofarmoxa@gmail.com with your order number and reason for return.
Receive Return Label
You will receive a return label and instructions via email within 24 hours.
Pack and Ship
Carefully pack the product in its original packaging and affix the return label.
Refund
After receipt and inspection, you will receive your refund within 5-7 business days.
Return Costs
Free Returns
For a defective product or incorrect delivery, the return costs are at our expense.
Standard Return
For returns without defects, the return costs are €7.95. This amount will be deducted from your refund.
Frequently Asked Questions
Can I exchange a product?
Yes, you can exchange a product. Please contact us and we will be happy to help you with your exchange.
How long does a refund take?
After receiving and approving your return, you will receive your refund within 5-7 business days to the same account you used for payment.
What if my product is defective?
Please contact us immediately. For defective products, we will arrange a quick replacement or refund without return costs.
Can I track my return?
Yes, you can track your return with the track & trace code you receive when shipping the package.
